Full-Service Law Firm solving complex challenges through bold thinking, precise execution, and shared purpose.

Full Service Law Firm | Michael Best & Friedrich LLP

Specializing in the Intersection of Business &amp; Government

Meet our team of trusted advisors, strategic thinkers, and community builders dedicated to client success.

Learn about our full-service legal and business solutions, designed to address complex challenges for leading organizations across industries.

Access thought leadership, news, and resources to stay informed about the latest trends, legal developments, and industry innovations.

Discover how partnership, bold thinking, and precise execution drive results for clients nationwide.

Explore how our national reach and local expertise support clients across the United States and beyond.

Grow at a firm designed to bring out your best.

core/heading

Michael Best is seeking a seasoned, hands-on technology professional to play a critical role in delivering reliable, high-quality IT services across the organization. The&nbsp;Technology Services Technician II&nbsp;serves as a primary point of contact for end-user support. This role handles more advanced technical issues, provides onsite and deskside assistance, and supports the broader Service Desk team through mentoring and collaboration.

core/paragraph

This position combines strong technical expertise with a customer-first mindset, supporting employees across multiple locations in a fast-paced, professional services environment. The Technician II is expected to take greater ownership of incidents and requests, proactively identify solutions, assist with onboarding and device lifecycle management, and help ensure technology systems, meeting spaces, and end-user devices are consistently available, secure, and well-supported.

The ideal candidate is dependable, detail-oriented, and confident in their technical abilities, with a passion for continuous improvement, teamwork, and delivering exceptional employee technology experience.

core/button

core/buttons

Provide service desk and service support to end users for basic computer, application, system, device, access, password, and hardware issues.

core/list-item

Handle requests and incidents through incoming initial phone calls to the Service Desk line, via email or the online service ticket system, or through in-person, direct interactions

Provide in-person deskside support to employees, resolving issues efficiently and professionally.

Serve as a trusted onsite technology resource within assigned office locations.

Research solutions through internal and external knowledgebase as needed for routine technical problems of low to medium complexity.

Accurately document incident resolution steps, root causes, and outcomes to support knowledge sharing and future prevention.

Accurately document, track, and manage service requests from intake through resolution.

Collaborate with internal IT teams and external vendors to resolve issues and deliver solutions.

Serves as an escalation point for level I technicians for end-user technical issues involving workstations, laptops, mobile devices, applications, access, and peripherals.

Support employees during critical work disruptions, prioritizing responsiveness and clear communication.

Participate in an on-call rotation and provide after-hours support as assigned.

Support workstation setups, office moves, equipment refreshes, and replacements.

Maintain accurate inventory records for hardware, peripherals, and assigned assets.

Ensure conference rooms and A/V systems are properly configured, tested, and supported for meetings, trainings, and high-profile events.

Lead and support employee onboarding technology efforts, ensuring laptops, devices, access, and tools are fully prepared and functional prior to start dates.

Support and help manage the corporate mobile device program, including provisioning, upgrades, replacements, and inventory tracking.

Provide end-user support for mobile device configuration and troubleshooting.

Contribute to process improvements, documentation standards, and service delivery enhancements.

core/list

Location

This position will be based in our Denver office

contentpilot/accordion

Knowledge &amp; Education

Exceptional customer service orientation 

Skilled in software and hardware support 

Ability to effectively prioritize and execute tasks in a high-call volume environment 

Experience working in a team-oriented, collaborative environment 

Proven analytical and problem-solving abilities  

Ability to absorb and retain information quickly 

Ability to interact professionally and effectively 

Strong Knowledge of Microsoft Office 365 products 

Must demonstrate a high level of integrity and professional discretion when handling sensitive or confidential information. 

Ability to work both regularly assigned hours, as well as a rotating schedule of “on-call” hours with the rest of the Technology Support Technician team. 

Minimum Requirements &amp; Qualifications:

Strong customer service and communication skills with a client-first mindset

Advanced knowledge of end-user hardware, software, and troubleshooting practices

Strong working knowledge of Microsoft 365 and modern workplace tools

Ability to prioritize, multi-task, and manage competing demands in a high-volume environment

Proven analytical, diagnostic, and problem-solving abilities

Strong documentation and attention to detail

Ability to learn new technologies and adapt to evolving systems and processes

Demonstrated integrity and discretion when handling sensitive or confidential information

Ability to work independently while contributing positively to a collaborative team environment

Willingness and ability to participate in scheduled on-call support rotations

Associate’s Degree in Information Technology or a related field required; Bachelor’s Degree preferred

2+ years of professional experience in an IT support or technology services role providing hardware and/or software support

Additional technical certifications are encouraged

Work Environment

The position is primarily an office-based position at our Denver location to be interacting regularly with clients there (in person) and virtually across all our other offices. The incumbent occasionally performs work-related travel, less than 10% of the time. The role is primarily scheduled on weekdays during first-shift hours; however, some projects and initiatives will require the flexibility to occasionally work on weekends or during second-shift hours. After one year of employment, this position provides after-hours support

Physical Demands

While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle or touch objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up-to 25 pounds within an office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to read on a computer screen, and ability to adjust focus. 

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Candidates must be able to satisfactorily meet the physical demands listed, with or without reasonable accommodation.

core/separator

We are committed to fostering an environment where every team member can thrive both personally and professionally. It's why we invest in and provide the following resources and guidance to help you grow your career with confidence.
<ul>
<li>Challenging and Dynamic Role</li>
<li>Career Development Planning</li>
<li>Professional Growth Opportunities</li>
<li>Performance Management and Coaching</li>
<li>Specialized Training Programs</li>
</ul>

Learning &amp; Growth

Our comprehensive benefits support the well-being of our people by prioritizing physical and mental health. From core health coverage to proactive wellness programs, we provide the tools you need to care for yourself at every stage of life.
<ul type="disc">
<li>Medical</li>
<li>Dental</li>
<li>Vision Care</li>
<li>Health Savings Accounts</li>
<li>Flexible Spending Accounts</li>
<li>Wellness Program</li>
<li>Employee and Family Assistance Program</li>
</ul>

Health &amp; Wellness

Our approach combines competitive pay with exceptional benefits and meaningful rewards that reflect the value each team member brings to our firm. We ensure everyone has the support they need to be at their best.
<ul>
<li>Competitive Base Pay</li>
<li>Annual Merit Review/Incentive Pay</li>
<li>Outstanding Benefits</li>
<li>Generous PTO Plus 10 Paid Holidays</li>
</ul>

Total Compensation

We take a proactive approach to future planning by offering benefits designed to safeguard your financial and personal well-being.
<ul type="disc">
<li>401(k) with Company Contribution</li>
<li>Paid Medical Leave</li>
<li>Long Term Disability Plan</li>
<li>Life Insurance</li>
<li>Critical Illness Insurance</li>
<li>Paid Parental Leave</li>
</ul>

Planning for the Future

Our culture is built on trust, respect, and a shared commitment to excellence. As a growing firm with an exciting vision for the future, we offer a modern, flexible working environment that supports productivity, balance, and connection.
<ul type="disc">
<li>Respected Organization with Collaborative Culture</li>
<li>Growing Firm with an Exciting Future</li>
<li>Contemporary Work Environment</li>
<li>Positive and Respectful Work Climate</li>
<li>Performance Recognition</li>
</ul>

Culture &amp; Workplace

michael-best/tabs

core/block

To be considered for this position, please submit an application via our <a href="https://lawcruit.micronapps.com/sup/ApplicationForm.aspx?%3Eac^?LWCZ4dN=1`&amp;QFBsMzxLV0VYQA%3d%3d=Ml5Kaw%3d%3d&amp;QDFnXTpbVzc%3d=Mj1nMjBg&amp;PWI4=OkA7QQ%3d%3d" target="_blank" rel="noreferrer noopener">online </a><a href="https://lawcruit.micronapps.com/sup/ApplicationForm.aspx?%3Eac^?LWCZ4dN=1`&amp;QFBsMzxLV0VYQA%3d%3d=Ml5Kaw%3d%3d&amp;QDFnXTpbVzc%3d=Mj1nMjE%3d&amp;PWI4=OkA7QQ%3d%3d" target="_blank" rel="noreferrer noopener">portal</a><a href="https://lawcruit.micronapps.com/sup/ApplicationForm.aspx?%3Eac^?LWCZ4dN=1`&amp;QFBsMzxLV0VYQA%3d%3d=Ml5Kaw%3d%3d&amp;QDFnXTpbVzc%3d=Mj1nMjBg&amp;PWI4=OkA7QQ%3d%3d" target="_blank" rel="noreferrer noopener">.</a>

Recruitment Agencies: Michael Best is not accepting unsolicited agency resumes for this position. Please do not forward resumes to our careers email address or any Firm employees. Michael Best is not responsible for any fees related to unsolicited resumes.

Michael Best &amp; Friedrich LLP and Michael Best Strategies LLC, (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at 414.225.4999 or careers@michaelbest.com to let us know the nature of your request and your contact information.

Abstract close‑up of modern glass building facade with reflective panels and linear architectural details.

Technology Services Technician II

Slide Menu

Slide Search