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Full Service Law Firm | Michael Best & Friedrich LLP

Specializing in the Intersection of Business &amp; Government

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Michael Best &amp; Friedrich LLP&nbsp;is seeking an organized, adaptable, experienced, and positive&nbsp;Client Experience &amp; Office Manager&nbsp;for our&nbsp;Washington, D.C.&nbsp;office. &nbsp;&nbsp;

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The Client Experience &amp; Office Manager is responsible for managing client-facing experiences and hospitality services within the Washington, DC market. This role ensures consistent, high-quality service delivery while supporting brand standards and operational objectives. The position requires experience in client services, hospitality, and market awareness, with a strong emphasis on professionalism, organization, and relationship management.

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Essential Duties and Responsibilities

Serve as a primary client contact for assigned accounts within the Washington, DC market.

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Maintain professional, responsive, and consistent communication with clients.

Coordinate client interactions from initial engagement through ongoing service delivery.

Address client concerns promptly and escalate issues as appropriate.

Collect and relay client feedback to internal stakeholders.

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Coordinate catering and hospitality services for meetings, events, and client engagements.

Liaise with internal teams and external vendors to ensure service requirements are met.

Support menu planning, service logistics, and onsite execution.

Monitor service quality, presentation, and adherence to established standards.

Represent the organization in a professional manner consistent with brand guidelines.

Maintain awareness of local market expectations and service standards.

Support brand presence at client-facing events and engagements.

Ensure all client-facing materials and experiences align with organizational standards.

Support daily office operations related to client service and hospitality functions.

Coordinate meeting room scheduling, setup, and readiness for internal and external meetings.

Ensure office and client-facing spaces are prepared, organized, and appropriately stocked.

Manage hospitality-related supplies and coordinate reordering as needed.

Serve as an onsite point of contact during business hours for client and visitor needs.

Coordinate with building management, vendors, and service providers as required.

Maintain accurate records related to events, vendors, and service activities.

Provide general administrative and operational support related to client experience functions.

Coordinate day-to-day hospitality and client service logistics as assigned.

Manage vendor relationships related to hospitality services.

Support onsite readiness, scheduling, and service coordination.

Perform additional duties as required to support operational and client needs.

Location

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Qualifications

Experience in client services, hospitality, catering, hotel operations, or related fields.

Demonstrated ability to manage multiple priorities in a professional environment.

Strong written and verbal communication skills.

High level of organization and attention to detail.

Ability to work independently and collaboratively.

Experience in hotel concierge, event services, or premium hospitality environments.

Familiarity with the Washington, DC professional or hospitality market.

Experience supporting high-touch or client-facing service environments.

Work Environment &amp; Schedule

Schedule may vary based on business needs, including occasional early mornings, evenings, or events.

This position is classified as exempt and is expected to meet the responsibilities of the role as required.

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At Michael Best, we are proud to offer a comprehensive and competitive Total Rewards package that provides a variety of resources designed to enhance its employees’ overall well-being, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs designed to help you plan for the future, and perks that inspire your downtime are all part of our total compensation package.

We are committed to fostering an environment where every team member can thrive both personally and professionally. It's why we invest in and provide the following resources and guidance to help you grow your career with confidence.
<ul>
<li>Challenging and Dynamic Role</li>
<li>Career Development Planning</li>
<li>Professional Growth Opportunities</li>
<li>Performance Management and Coaching</li>
<li>Specialized Training Programs</li>
</ul>

Learning &amp; Growth

Our comprehensive benefits support the well-being of our people by prioritizing physical and mental health. From core health coverage to proactive wellness programs, we provide the tools you need to care for yourself at every stage of life.
<ul type="disc">
<li>Medical</li>
<li>Dental</li>
<li>Vision Care</li>
<li>Health Savings Accounts</li>
<li>Flexible Spending Accounts</li>
<li>Wellness Program</li>
<li>Employee and Family Assistance Program</li>
</ul>

Health &amp; Wellness

Our approach combines competitive pay with exceptional benefits and meaningful rewards that reflect the value each team member brings to our firm. We ensure everyone has the support they need to be at their best.
<ul>
<li>Competitive Base Pay</li>
<li>Annual Merit Review/Incentive Pay</li>
<li>Outstanding Benefits</li>
<li>Generous PTO Plus 10 Paid Holidays</li>
</ul>

Total Compensation

We take a proactive approach to future planning by offering benefits designed to safeguard your financial and personal well-being.
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<li>401(k) with Company Contribution</li>
<li>Paid Medical Leave</li>
<li>Long Term Disability Plan</li>
<li>Life Insurance</li>
<li>Critical Illness Insurance</li>
<li>Paid Parental Leave</li>
</ul>

Planning for the Future

Our culture is built on trust, respect, and a shared commitment to excellence. As a growing firm with an exciting vision for the future, we offer a modern, flexible working environment that supports productivity, balance, and connection.
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<li>Respected Organization with Collaborative Culture</li>
<li>Growing Firm with an Exciting Future</li>
<li>Contemporary Work Environment</li>
<li>Positive and Respectful Work Climate</li>
<li>Performance Recognition</li>
</ul>

Culture &amp; Workplace

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Compensation for this position will range from $100,000 - $130,000.

To be considered for this position, please submit an application via our online portal.

Recruitment Agencies: Michael Best is not accepting unsolicited agency resumes for this position. Please do not forward resumes to our careers email address or any Firm employees. Michael Best is not responsible for any fees related to unsolicited resumes.

Michael Best &amp; Friedrich LLP and Michael Best Strategies LLC, (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at 414.225.4999 or careers@michaelbest.com to let us know the nature of your request and your contact information.

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Client Experience & Office Manager

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