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Full Service Law Firm | Michael Best & Friedrich LLP

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Michael Best &amp; Friedrich LLP is seeking a self-motivated and detail-oriented&nbsp;Client Account Coordinator. The Client Account Specialist will serve as the dedicated collections point of contact for the Firm’s Litigation (LIT) Practice Group, supporting attorneys, practice group leadership, and clients with timely, accurate, and proactive accounts receivable follow-up.

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Manage the collection process for all Litigation practice group clients, including regular review of outstanding A/R.

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Follow up proactively with Litigation attorneys, assistants, and practice group leadership to drive resolution of outstanding bills.

Document partner preferences, update firm databases, monitor E-billing status, and provide reporting as needed.

Work directly with Litigation clients to confirm they have the information needed to process payment on open invoices.

Proactively support Litigation billing and collections by resending statements, assisting billing attorneys, resolving invoice questions, and identifying actions that may facilitate payment.

Document the status of every Litigation client with aged A/R balances and provide real-time updates to relevant stakeholders.

Evaluate the likelihood of collection and make recommendations for write-offs and/or referrals to a collection agency.

Work cross-functionally with all areas of Finance &amp; Accounting to investigate errors and resolve attorney and client inquiries

Reconcile selected accounts on a monthly basis

Maintain discretion and confidentiality&nbsp;

Additional duties and special projects as needed

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Location:

This position can be based in our Milwaukee, Waukesha, Madison, or Chicago office.&nbsp;

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Knowledge Base &amp; Education:

2+ years of accounting, finance, billing, collections, or professional services experience; law firm or litigation billing experience preferred.

Requirements:

Ability to work 40 hours per week and flexibility for possible seasonal overtime &nbsp;

Two-year degree preferred or equivalent professional services experience

Professional, confident communication style with the ability to work effectively with attorneys, assistants, practice group leadership, clients, and Finance team members.

Strong organizational, analytical, and problem-solving skills, with the ability to identify collection barriers and recommend practical next steps.

Ability to manage shifting priorities, urgent follow-ups, and deadline-sensitive collection matters in a fast-paced legal services environment.

Responsive, client-first service approach with the judgment to handle sensitive billing conversations professionally and discreetly.

High attention to detail and accuracy when reviewing client balances, invoice history, payment status, notes, and follow-up documentation.

Ability to work independently, prioritize a high-volume Litigation collections portfolio, and keep stakeholders informed on status and next steps.

Skills:

Proficiency with Excel, Outlook, and Microsoft Office tools to track receivables, organize follow-up, prepare updates, and manage client communications.

Working knowledge of electronic billing, timekeeping, and client matter management platforms,&nbsp;preferred.

Strong organizational skills to manage multiple Litigation matters, client balances, attorney preferences, and follow-up timelines simultaneously.

Excellent attention to detail when reviewing aging reports, billing notes, payment activity, client preferences, and disputed invoice information.

Ability to manage a deadline-oriented collections workflow and escalate unresolved issues with clear, practical recommendations.

Experience with billing, collections, accounting, A/R, or business management systems preferred.

Ability to adapt to changing priorities, learn new processes, and meet deadlines in a fast-paced environment.&nbsp;

Strong communication and interpersonal skills with attorneys, staff, clients, and internal teams.&nbsp;

Sound judgment, discretion, and professionalism when handling confidential or sensitive matters.&nbsp;

Collaborative approach with the ability to build relationships and support process improvements.&nbsp;

Strong problem-solving skills with the confidence to identify issues, recommend solutions, and follow through.&nbsp;

Client-first mindset with the ability to remain composed and practical under pressure.&nbsp;

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We are committed to fostering an environment where every team member can thrive both personally and professionally. It's why we invest in and provide the following resources and guidance to help you grow your career with confidence.
<ul>
<li>Challenging and Dynamic Role</li>
<li>Career Development Planning</li>
<li>Professional Growth Opportunities</li>
<li>Performance Management and Coaching</li>
<li>Specialized Training Programs</li>
</ul>

Learning &amp; Growth

Our comprehensive benefits support the well-being of our people by prioritizing physical and mental health. From core health coverage to proactive wellness programs, we provide the tools you need to care for yourself at every stage of life.
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<li>Medical</li>
<li>Dental</li>
<li>Vision Care</li>
<li>Health Savings Accounts</li>
<li>Flexible Spending Accounts</li>
<li>Wellness Program</li>
<li>Employee and Family Assistance Program</li>
</ul>

Health &amp; Wellness

Our approach combines competitive pay with exceptional benefits and meaningful rewards that reflect the value each team member brings to our firm. We ensure everyone has the support they need to be at their best.
<ul>
<li>Competitive Base Pay</li>
<li>Annual Merit Review/Incentive Pay</li>
<li>Outstanding Benefits</li>
<li>Generous PTO Plus 10 Paid Holidays</li>
</ul>

Total Compensation

We take a proactive approach to future planning by offering benefits designed to safeguard your financial and personal well-being.
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<li>401(k) with Company Contribution</li>
<li>Paid Medical Leave</li>
<li>Long Term Disability Plan</li>
<li>Life Insurance</li>
<li>Critical Illness Insurance</li>
<li>Paid Parental Leave</li>
</ul>

Planning for the Future

Our culture is built on trust, respect, and a shared commitment to excellence. As a growing firm with an exciting vision for the future, we offer a modern, flexible working environment that supports productivity, balance, and connection.
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<li>Respected Organization with Collaborative Culture</li>
<li>Growing Firm with an Exciting Future</li>
<li>Contemporary Work Environment</li>
<li>Positive and Respectful Work Climate</li>
<li>Performance Recognition</li>
</ul>

Culture &amp; Workplace

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For California, Colorado, District of Columbia, and Illinois applicants only: The annual compensation range for a Financial Applications Analyst in our California, Colorado, District of Columbia, and Illinois offices is between $ 50,000 - $60,000. The salary range reflects our good-faith expectation for this role at the time of posting. Final compensation will depend on experience, skills, and internal equity. Client Account Coordinators are eligible to participate in Michael Best’s bonus program, subject to the program’s conditions and restrictions. This position is considered full-time and is therefore eligible to participate in employer-sponsored benefits, including medical, dental, vision, as well as elective/voluntary life, disability, accident coverage, paid holidays, paid time off, and eligible reimbursements. All full-time employees are eligible to participate in the firm's 401k plan. Application review will begin on 8/18/2026 and will continue until the position is filled. &nbsp;Submit your application by clicking apply now.

To be considered for this position, please submit an application via our <a href="https://lawcruit.micronapps.com/sup/ApplicationForm.aspx?%3Eac^?LWCZ4dN=1`&amp;QFBsMzxLV0VYQA%3d%3d=Ml5Kaw%3d%3d&amp;QDFnXTpbVzc%3d=Mj1rMDBQ&amp;PWI4=OkA7QQ%3d%3d" target="_blank" rel="noreferrer noopener">online portal</a>.

Recruitment Agencies: Michael Best is not accepting unsolicited agency resumes for this position. Please do not forward resumes to our careers email address or any Firm employees. Michael Best is not responsible for any fees related to unsolicited resumes.

Michael Best &amp; Friedrich LLP and Michael Best Strategies LLC, (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at 414.225.4999 or careers@michaelbest.com to let us know the nature of your request and your contact information.

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Client Account Coordinator

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