Jacqueline Jolly Photo

Jacqueline N. Jolly

Operational Excellence Manager


Jackie focuses on the development and implementation of best practices and process improvements across organizational functions. With over ten years in roles focusing on legal operations, she has a unique combination of law firm industry expertise, process management experience, and advanced project management skills.

Jackie is passionate about organizational excellence. She works with Michael Best’s attorneys and client teams to create a consistent client experience and provide superior client service through training, communication, and adherence to process.

Professional Activities

  • Certified Six Sigma Black Belt, American Society for Quality
  • Certified Manager of Quality/Organizational Excellence, American Society for Quality


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