Client Value Team

The Client Value team drives Michael Best’s initiatives to enhance service delivery and the value received by our clients.

This interdisciplinary team includes professionals from different administrative areas who collaborate to deliver matter management, value-based pricing, process improvement, knowledge management, and innovation strategies and solutions. Their work enhances the client experience and helps our attorneys focus their time on serving your critical needs.

For more information or to connect with our Client Value team directly, please email

Client Support

Susan Hollender  
Susan Hollender, Chief Growth Officer

“Having been with the firm for almost 10 years and in the legal industry more than 25 years, I have a deep understanding of legal operations and how outside counsel needs to support clients. I keep my finger on the market’s pulse, connect directly with many of our clients, and provide strategic direction to our attorneys and firm on how we can better serve client needs.” 


Jill Toporkiewicz, Senior Director of Client Value

“I lead the operational arm of our Client Value team to create innovative services and support for our clients. I work to identify and align Michael Best’s support with critical client needs, especially in areas like alternative fee arrangements, matter management, and competitive intelligence.”


Jill Topor
Mike Jones  
Mike Jones, Of Counsel

“I connect with clients to get their candid feedback through periodic conversations. Before joining Michael Best, I served as General Counsel, an executive leader, and a director of an international manufacturing and distribution company. My experience gives clients confidence that I understand their perspective on managing outside counsel and that our firm understands their business needs.”

Client & Market Connectors

Michael Best provides value-added service through our client and market connectors, James Franco, Mallorie Moore, and Mark Nathan. Each works with our firm and our clients to identify potential synergies and forge strategic relationships, whether that means providing legal support or making introductions to someone outside our firm. We consider it part of our job to help clients make connections that can lead to productive partnerships.

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