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March 29, 2022Press Release

Corporate Counsel Rank Michael Best’s Client Service in Top 25% in BTI Consulting Group Survey

Michael Best has again been included among the top law firms in BTI Consulting Group’s Client Service A-Team: Survey of Law Firm Client Service Performance 2022.

The BTI Client Service A-Team is limited solely to law firms considered by clients to deliver the absolute best levels of client service. In-depth interviews with more than 350 corporate counsel reveal Michael Best's client service is in the top 25 percent of the law firms serving the world’s largest clients. Michael Best is ranked a standout in investing in client relationships, as well as a standout in client-facing communication.

The BTI Client Service A-Team 2022 report is based on the analysis on 17 activities clients use to define and evaluate client service. Of the 17 activities, clients listed these 7 as the most influential:

  • Deals with Complexity — new this year
  • Provides Practical Solutions — new this year
  • Fielding the Absolute Best Team
  • Commitment to Help
  • Delivering Value for the Dollar
  • Client Focus
  • Understanding Your Client’s Business

This year’s research identified 650 core law firms serving large and Fortune 1000 clients with $700+ million in revenue. Of those interviewed, 281 firms are singled out by legal decision makers for their expertise in driving superior client relationships, to make the list.

For more information, visit the BTI Consulting Group’s website here.

About Michael Best & Friedrich LLP

Michael Best is a leading law firm, providing a full range of legal services to clients around the world. The firm has more than 400 legal professionals, including more than 300 attorneys, serving clients in 19 offices across the U.S. in Colorado; Illinois; North Carolina; Texas; Utah; Washington, D.C.; and Wisconsin. Michael Best’s areas of practice include: intellectual property; labor and employment relations (including employee benefits); litigation; corporate; government relations, political law and public policy; privacy and cybersecurity; real estate; regulatory; tax; and wealth planning. The firm serves a variety of industries, such as advanced manufacturing, agribusiness, banking and financial services, digital technology, energy, food and beverage, healthcare, higher education, and life sciences. For more information, visit michaelbest.com.

About BTI Consulting

As the leading provider of strategic research to the legal community, BTI has worked with hundreds of law firms and professional services firms to conduct the only continuous benchmarking market study in the legal services industry. Analytics of their findings measures top-of-mind recognition of firms based on unbiased, unprompted direct client feedback from individual interviews with in-house counsel.

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